Ask to remain there, remove any other electrical equipment from nearby the router and we test and monitor the connection. Please see the relevant Customer Service Plan (CSP) for. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. When you order a fibre service for the first time, Openreach assigns a port to you. The reviews are not that accurate. HOpefully Open Reach already have a new case raised but are just waiting for a road permit or something like that. 10 This performance is particularly important across the following services provided by Openreach: a) Repairing faults – when a fault originates in Openreach’s fixed access network, retailIf the bridge tap is before the master socket then it is Openreach who have the responsibility to remove it. OK, your post is a wee bit confusing. Try your Broadband out and see what your speed is. openreach fault tracker; openreach fault trackerreptile and amphibian merit badge powerpoint. BT have confirmed they have seen the intermittent issues -, but when they have visited (10 times) the service is normally ok. Apparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. Working hours: Mon-Fri, 09:00-17:00 (exc. homestead rescue hydro. Every few days BT calls to say they are still waiting for a response from Openreach and that will call again in a few days. The cables connected to your modem and fiber optic terminal box or indoor optical outlet (the small white box attached to the wall) probably became loose. To cut a long story short the internal wiring all seemed fine but I noticed that any unconnected additional extension point (e. The engineer said he's going to have. Openreach won’t fix our fault. This may be a wifi issue. Thanks! The telephone line can be crackly at times but we don't use it much. For Governmental guidance, check out PAS: 2016 Next Generation Access for new Build. It turned out that when the street had some electric company digging a year ago they'd obviously damaged the cable and then bodged a 'fix' on it. The first two said that the Openreach ticket was still in progress and promised to call me back within 30 minutes with an update on why it was taking so long. If Open Reach have an open case to resolve and will come out and fix it,Once you’ve made us aware of your loss of service, we’ll have two working days to try and fix the problem. Yes PN did told me in fault team that BTw has resetted my line vis remotely DLM reset as part of the trial and this is why they did for. I'm just asking this question out of general curiosity as it's the first time I've seen this happen to person to someone I know (Let alone myself). Every few days BT calls to say they are still waiting for a response from Openreach and that will call again in a few days. UK regulator Ofcom has issued rules that would require the firm to repair faults within two working days. Initially I was told the fault was external and would be fixed on Christmas Eve, then I was told that the. | Read 20,621-20,635 Reviews out of 20,635If you can, gather as much information as possible including any vehicle registration numbers. End users are not. DebbieThanks Gandalf for taking a personal interest and I look forward to your update on the 28th. Before you start the conversation, be clear in your own mind what the problem is - and how you’d like it resolved. When BT came to fix a fault on the wire to the non master socket, I settled for a modern master socket which BT installed where the junction box was, and a length of cable which I installed to replace the faulty one. He said our service would be slow and in. still waiting for an update from Openreach. Landline and fixed [or home] broadband providers offer a priority fault repair service for customers. You then say you have 36Mbps Turn the Openreach fibre modem's power off, then back on and wait five minutes for the Openreach fibre modem to attempt to reconnect. As h1xy said, if a nearby pole was hit by lightning and that’s when your internet went off, the most likely fault is a blown nte/hub. I have offered to send a photo of the broken cable. Mobile costs may vary. Tonight’s episode of the BBC ’s popular consumer affairs TV show, Watchdog, took BTOpenreach’s “ promises to keep the nation connected ” to task and heavily criticised the group for failing to fix broadband and phone problems and for not being directly contactable. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. The following information is a guide for connecting the Openreach network to your home wiring. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. Delayed repair following loss of service: Their service has stopped working and it is not fully fixed after two full working days. It took over 3 weeks to get the repair done, getting permission for traffic lights, finding the duct was blocked, getting a contractor in to fix the duct etc. Run a broadband speed test. I've had a 'throttled' broadband service for 2 months now. That isn't surprising: you're not theirwrote: Lol just had a text from sky saying problem has now been fixed. I had a fault on my line. They haven't done anything. Mortgage free July 2023When the Openreach engineer visits they’ll have a record of which cabinet your line is going through on their phone. Ofcom warned BT that it will be expected to fix around 70 per cent of phone and broadband faults within two working days over the course of a year. Priority fault repair. How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was resurfaced about 8 months ago. So I raised a ticket with the ISP at about 10:30 and it was dealt with very quickly, and it was clear there was an Openreach network fault present. Would anticipate its a network issue on fttp lines andBT Openreach not fixing my fault - daft excuses. View all contacts. The pavement is even marked with where the dig needs to take place. The BLUE cable shown is BT Openreach’s responsibility, and the RED part is yours. Start a broadband monitor nowFix problems with your landline or Digital Voice service or report damage to outside BT equipment. I will wait to see how long it runs at 150Mb/s before dropping again and definitely prove again an ONT reboot resolves it - don't relish having to explain to Sky. 14-10-2017 10:40 AM. Openreach are well known for not up. I have a fault that started in March, regular drops (from minutes to hours) and random speed, used to be 22Mbps now 4-15Mbps varies constantly. Openreach response to service-related questions in Ofcom’s consultation documents 7 NON-CONFIDENTIAL VERSION 1. I have the name and number of the Openreach engineer who came to look and tried to get this fixed. Free from UK landlines. Openreach have called just now and they say they fixed the fault in the 26th. This includes everything in the local loop up to - BUT NOT BEYOND - the consumers Network Terminating Equipment (NTE) fixture at the. That port stays with you for as long as the service is connected, regardless of the speed you pay for - unless there's a fault that actually requires a port change to fix it, or unless you cancel the service. The situation began after a one of Openreach’s underground cables developed a fault, which has apparently been complicated to fix. If you're eligible, you can also contact us to ask for the application form. Go to the fix. The red LOS ( loss of signal ) basically means that there is no light being received, so no optical signal , this could be either a fault , or the service has never worked, if you had previous seen the green PON light lit , then that suggests a fault has developed , rather than the. Safety First We’re here to help When to get in touch Broadband not working? Please contact the company that sends you your bill. The quickest way to contact Openreach customer support is through the live chat icon, Eiva, on the website. sicomplaints@openreach. I lost my dial tone and my ADSL2+ sync rate halved (which I believe means that one leg of the line has been disconnected). 33 for the missed activation day (Wednesday), and another £9. 59 same day. Moving ports (L&S) on VDSL2 lines is sometimes done to help bypass a fault on an existing port or to tackle incorrect routing but, as it requires an engineer, such work does tend to. At 8:40 last night I received a call from Openreach support asking if I had reported a fault, during the conversation we arrived at the conclusion the lines had been swapped. You then say you have 36MbpsDo you agree with Openreach's 4-star rating? Check out what 5,639 people have written so far, and share your own experience. PORT1-PORT4. Delays shouldn't take months. Openreach won’t fix our fault. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. Well time has told already - My broadband speed is now dropping away and the crackle is back. this problem only occured when i had his stairlift removed. They located a fault out to the line and went directly to this. We can see high errors occuring, interference being detected and sometimes we can even see a hard fault such as a high resistance joint or similar. Then call 999 as soon as it’s safe to do that. The engineer turned up just before 08:30am on Monday and as is usually the case with engineers, was a polite, friendly, and knowledgable chap. It is with their Civils department as it requires a dig in the pavement. Zen are another isp that may or may not use openreach infrastructure either way they are not going to show info relating to another isp. Here’s how you can fix poor workmanship: 1. Click here to start your speed testI'm afraid you lost me with some of the acronyms there. but the knowledge of the customer is limited on how the whole process works hence they naturally blame Openreach when its actually not their fault. Finally 2 weeks after moved in I could work from home. £9. Sky on fttp do the same so one isp may not have faults whilst anotherIf FTTP follows the same principle as FTTC on copper, then I'd have expected a repair on Saturday under the "1-day M-Sat" service at minimum. Mortgage free July 2023 When the Openreach engineer visits they’ll have a record of which cabinet your line is going through on their phone. Openreach builds, maintains, and manages the UK’s internet infrastructure, which means it provides connectivity services to 25 million UK homes and businesses. co. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. . Depending on the kit status lights and reset details. Sky sent out an engineer and they texted to say it's fixed. How long does it take for openreach to fix a fault outside my house I had engineer out today and they it a fault wirer We use cookies on our website. Tuesday, Jun 26th, 2018 (8:48 am) - Score 1,592. Openreach’s performance is therefore critical to ensuring end customers do not receive poor quality broadband services. Level 3 Report 13. NOTE: I only provide help on the forums and NOT via PM. Call us for sales enquiries about. Hi everyone. 30. Cost of Parts £--- Unknown Until Fault Fixed! Hourly Rate £104 up to and including any part of any hour. The fibre cabinet is approx 400 metres fro. My reading of the situation is that this is an unfortunate side-effect of Ofcom taking a much closer interest in theHi. I would second that. Sync 71288/12440Kbps @ 600m. Watch our video to find out more. Openreach are taking sky for mugs and its the paying customer that goes without service. They have identified that further work is required to repair the fault. If you're eligible, you can also contact us to ask for the application form. 33 compensation if it hasn't been fixed by midnight on Wednesday. Give your provider reasonable time to fix the problem. Delayed repair following a total loss of service 2. But every time I call they say it will be a week later, with conflicting. | Read 20,381-20,398 Reviews out of 20,398It took us minimum of 1hr on the business one for them to actually agree to fix it (the router died 6 months in). 13th: An engineer supposedly shows up again and never contacts me. Line Down-Very Poor response from Openreach. 10 This performance is particularly important across the following services provided by Openreach: a) Repairing faults – when a fault originates in Openreach’s fixed access network, retailThe fault has now been reported and an engineer visit is 8n place for next Tuesday. 5bn of public money it has promised by 2025 to spur investment in rural fibre coverage. Report after 13. | Read 21,301-21,302 Reviews out of 21,302Hi Brady All usual tests are clear and the router is in sync at 40mb with no errors. And we can. Engineer came out. Hi all, Having moved into a new home on the 11th of September, the house had numours phone ports dotted around, I went for BT. No one I speak to seems to have any idea what's going on and it's taking way too long to fix the fault on my li. If the fault is traced to that wiring then you are liable to receive a charge. g. Report post. Guess what It has not been fixed phone line still dead. We still see far too many complaints from customers who are forced to pay for work that isn’t strictly. Hope you're back up and running soon. If they have to dig up the road, Openreach have to obtain permission from the local authority. Are you seeing slow speeds over WiFi ? Thanks Karl. We send out Openreach. compensation will be due if you experience a total loss of service which isn’t fixed by 11. So I called our provided (Sky)If you've lost all incoming and outgoing calls, try re-booting the firewall and your phone system, as this helps to reconnect with the SIP platform, and restore service. That port stays with you for as long as the service is connected, regardless of the speed you pay for - unless there's a fault that actually requires a port change to fix it, or unless you cancel the service. Talk Talk did exactly the same to me in 2017. Fix times. Does Openreach have to fix faults? Openreach normally aim to fix reported faults within 3-5 working days of being notified of them, but that could easily lengthen due to bad weather causing high demand. 33 for each calendar day that the service is not. OpenReach came out a few days later and narrowed it down to an underground run of cable in the road but didn't have the necessary equipment with them to investigate/repair. Change your wireless channel - TalkTalk Help & Support Karl. The ISP did give me a refund of a month's subs over how long it was taking, even though it wasn't their fault. Home is where my books are. Openreach normally aim to fix reported faults within 3-5 working days of being notified of them, but that could easily lengthen due to bad weather causing high demand. Thank you so much Karl!About 4 weeks ago BT/Openreach identified an external fault under my pavement caused by a rival provider's team, who damaged Openreach infrastructure whilst laying their cable. Report a fault to fix a problem. | Read 20,621-20,635 Reviews out of 20,635If you can, gather as much information as possible including any vehicle registration numbers. OpenReach define fix times as the number of Engineer Visit Hours (see below; Basic and Prompt options) within which they aim to resolve the fault; there is no guarantee. For example, a 150 Mbps FTTP service will deliver an average speed of 150 Mbps wherever you are located. Did the engineer arrive? Your fault ticket has not updated just yet. So sorry its from 10th February not wor. we'll pay you £9. If you have found this solution helpful please tick this as the answer. Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12. I appreciate that PN are entirely in the hands of OR onUpdate-- Open Reach engineer was scheduled to come out today 8am-1pm but has yet to turn up. chris6273. To pass a fault to Openreach, you need to detail the end user contact name, email, land line, address and mobile. Connection - AAISP Home::1 80/20. Each telephone call ends the same. What is an earth fault and how long does it take to repair? Anybody in the Kilwinning North Ayrshire area having the same problems. The same day as I posted above. . Between now and July 1, 2015, engineers must fix 70 per cent of fault repairs within one to two working days of notification — instead of less than two-thirds today. Hi Brady49Q1 Your fibre 35 service is in sync at 37mb and all tests are clear. Openreach have requested we review the report on 09/05/2020 as the work is likely to. Proud member of the wokerati, though I don't eat tofu. The fault is stated to be with my line and I don't need to be at home when OpenReach get off their gongas to fix it. For example, report Tuesday, clear Thursday. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. Test your broadband speed with the UK's most accurate broadband speed testing tool. 3Mb). bobblet35 • 15 hr. Thanks for your post @Joebananas. All, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. First, TalkTalk don't throttle, so whatever your issue is, it isn't that. TelephoneFaults. Find out more. £9. Off. Fixed! Go to the fix. OpenReach have found cable fault - but haven't come back to fix it drykloke. Openreach had to dig up our pavement again to get at the fault. The third agent said that the Openreach ticket was closed successfully eight days ago and has booked an engineer for tomorrow morning to come to fix the fault. I just need to make this absolutely clear. Zarjaz. Wait for the modem to sync within 3 minutes. | Read 121-140 Reviews out of 5,493Hi beckyh81 Sorry for the delay. What work exactly is yet to be done, and what is the estimated finish date? Has this work actually been escalated? I see no Open. Hi smiddy1968 Thanks for keeping us updated. I wanted to ask, do BT Openreach run any tests or advanced diagnostic tests prior to visiting my property? I don't mean prior to the appointment that day but run tests starting today through to the appointment day and if a fault is found, would they repair. wrote: Lol just had a text from sky saying problem has now been fixed. The fibre cabinet is approx 400 metres fro. BT engineer has installed everything on my side, but I have been waiting for Openreach to "fix a fault in their distribution network" for one month now - with no end in sight!! I call multiple times per week to get an update on the order, and each. | Read 20,381-20,398 Reviews out of 20,398Recent history teaches us that just because Openreach can’t spot a fault doesn’t mean to say the line isn’t still faulty and within Openreach’s realm to fix, which can also result in future engineer call-outs and nobody wants that. 33 for the full day you had. Next week I am moving into a house that burned down a few years ago and has now been rebuilt. . I'll ask our network teams to chase them for an update. If they find faults, they have to pay for the repairs. Hi Brady49Q1 Your fibre 35 service is in sync at 37mb and all tests are clear. You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you:. endobj 7:43. Lol just had a text from sky saying problem has now been fixed. If the answer is ‘yes’ to either of the two Covid-19 exposure questions, the job will be furthered for reappointment bySo, here we are. My theory is that Openreach does not want to bothered fixing copper, something that will go away as FTTP arrives. 22-02-2020 1:48 PM. Jan. Normally a few times a year OR are out to fix the line despite the fact. . Many problems can be resolved by 'power cycling' your Openreach. The last note was left on 04/05/2020 indicating that further dig work is required due to the location of the fault. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. Hi,i have no talktalk conection and i can only recieve incoming calls. They’re an independent charity that gives people the power to speak up to stop crime 100 per cent anonymously. But every time I call they say it will be a week later, with. Check for loose cables. At a guess, back in service by Thursday or Friday. My service is called Fibre 35, it is not FTTP. Now I'm struggling with BT and BT Openreach and currently have an on going eight page word document with the many things hey have done wrong and could really do with your advice. I've had a 'throttled' broadband service for 2 months now. We'll give you a 2-3 hour timeslot for your appointment, and your engineer can arrive at any time within this timeslot. BT faces strict new measures to speed up Openreach repairs on its aged copper infrastructure from the start of next month, the UK's communications watchdog said today. The OpenReach engineer who came to complete the connection knocked on our door and talked to my wife. All you can do is speak to the BT FTTP team 0800 587 4787General Chat Thread, Openreach - how long to fix a fault in General; Originally Posted by elsiegee40 Have you considered contacting one of the newspaper consumer champions?- Openreach state issue between exchange and cabinet or cabinet and property, some confusion over which one this was, appears to be between cabinet and property, underground cabling fault which should be fixed by 20th Aug. The key drivers of repair demand and Openreach repair service levels are as follows: – Fault Rates . Or you can call Crimestoppers on 0800 555 111. Free from UK landlines. Full Fibre (Fibre to the Home): Check your wiring and set-up. Guess what It has not been fixed phone line still dead. Technically, You Have Damaged Openreach’s Infrastructure. This may be a wifi issue. How long should BT take to fix a fault? Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12 working days. Speak to your trader directly first. For a phone fault when an engineer completes the job, there's a 2 day retest period where we can 'reject the clear' and pass it back to Openreach for further investigation which I find normally gets another engineer out quicker than. but in future you should report the fault to your ISP and they must engage an Openreach engineer to fix the problem. Solar PV 5. Why do ISP's have to pay openreach to fix faults? Surely that's all covered in line rental etc. If you can prove a fault they have to fix or compansate. You can't contact Openreach directly. I think that Openreach is trying to avoid to fix the real issues and trying to ride a dead Donkey so to. This may be a wifi issue. Edited by. I do not need to be my property for the visit. 131 Views. People complain about Openreach majority of the time when in actual fact, its the service provider who has messed up. Openreach fix times v British Gas. Mark as New; Bookmark; Subscribe. The exchange is St Annes (Lancsashire)Following a 14th visit (!) from Openreach (since Jan last year), the engineer has finally stated in his notes that he's provided a temporary fix and that a permanent one needs to be applied. FTTC (Fibre To The Cabinet) most likely which means the connection from the - Openreach open fault between cabinet and property, staing underground cabling fault to be fixed on 20th Aug. OpenReach came out again yesterday and of course didn't know anything about the previous investigation. 0 Thanks All forum topics; Previous Topic; Next Topic;. 00 clear by 12. This has been passed internally within Openreach for their 2nd stage teams, so the fault case is still o. Broadband issues: text HELP to 61998. In response to some of the points raised, first, speeds of FTTC are measured from the DSLAM, so 80/20 overa Km of distance is NEVER going to be 80/20, physics prevents it, however, your speeds actually sound pretty good for the distance, drop outs, doesn’t sound like line fault if your speed is constant, so perhaps a router issue, possibly requiring a. Openreach have identified that we need a new line put in (very possibly because another engineer took ours for another property) yet they have done nothing to fix the fault, save send 6 engineers to tell us the same. I chased up with BT a few days later and they said another team was due to fix it but they couldn't say when. He will mark up for the maintenance dig. Whilst a fault on dark fibre could take days to discover and repair, Openreach will guarantee an industry-leading five hour repair time on OSA Filter. @mc321 If you was supposed to get a fix done by Openreach that is not happening today or Monday due to strike action, this is why Sky have changed the date to get your fault fixed. . Then call 999 as soon as it’s safe to do that. Off. Landline and fixed [or home] broadband providers offer a priority fault repair service for customers who depend on their telephone or broadband connection because of their disability and have an urgent need for a repair. Cisco has a new problem: You take too long to implement its products and stop buying more kit. Zen are an unbundled network meaning that they own and maintain their lines. Home is where my books are. Coincidentally, on 17th July another Openreach engineer fixed a neighbour’s line fault and the cynical amongst us might suspect that the engineer just swapped a good line (i. How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was resurfaced about 8 months ago. All, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. So sorry its from 10th February not wor. Your main socket, due to damage you've caused. The following information is a guide for connecting the Openreach network to your home wiring. Each telephone call ends the same. Our engineers can help you with anything from installing your services to fixing a fault. 9 million telephone poles and junction boxes across the UK. OK, your post is a wee bit confusing. Message 1 of 9 (448 Views) Reply. Delayed repair following loss of service: Their service has stopped working and it is not fully fixed after two full working days. Once it’s installed and breaks they won’t fix it for an indeterminate number of days, changing the. And yes I know phone lines aren't guaranteed to be fault free 24/7-365. You should do a speed test and a ping test, try CMD and ping 8. Openreach have identified that we need a new line put in (very possibly because. FTTC (Fibre To The Cabinet) most likely which means the connection from theOn 4th, an Openreach engineer arrived, looked at the cable and told me it had to be replaced, but he couldn't do it as it needed to be escallated to another team with more equipment. com Blue Light. i do rely on a landline as im 69 in fraile heatlth since my husband died in febuary. Edited by. It's their responsibility to do anything necessary to fix the problem. Message 7 of 7. 6 Appended to Volume 7 of the WFTMR. Visit Charge £130 Standard. At a guess, back in service by Thursday or Friday. Morning everyone, I've been struggling with my TalkTalk service for a while, A couple of Openreach engineers have visited and advised that I need a new overhead cable but they both said it is a tricky job as we live on a main road. Delayed repair following loss of service: Your service has stopped working and it is not fully fixed after two full working days. I have had a nightmare trying to get my broadband and phone services fixed since 17th December 2017 and I have had nothing but mixed messages about the problem. additional flexibility to manage provision and repair workstacks which has been made significantly more. (committed) Sun 02-Sep-12 08:48:34. Visit Charge £130 Standard. I phoned technical support this morning and asked to be put through to a case manager and I was told that it will be escalated to Openreach who will try to repair the fault in 48-72 hours. Delayed repair following a total loss of service . We are still without fibre broadband and are relying on a 4G SIM Card with vodafone costing us £30 a month until it's fixed. Give your provider reasonable time to fix the problem. 0800 671 045. Re: 2 MONTHS and counting to fix an Openreach connection issue. In contrast, a fibre broadband service delivering up to 74 Mbps close to the street cabinet may deliver a speed of 20 Mbps or less if you are situated a significant distance from the street cabinet. I'm hoping somebody might be able to give me some advice on next steps, or if anyone can help put this in front of the right person at Openreach even better. But if your service isn't activated until Friday you'll be paid £18. wrote: wrote: that's one of the questions I asked Openreach and they refused to answer, so thanks very much. Not Available. @mc321 If you was supposed to get a fix done by Openreach that is not happening today or Monday due to strike action, this is why Sky have changed the date to get your fault fixed. e. Speak to your trader. Total Cost: +Vat Depending On how Long it takes and what parts are used Min Visit Charge £130. My reading of the situation is that this is an unfortunate side-effect of Ofcom taking a much closer interest in theMy wife didn't see anyone come out but at this point that doesn't matter. Off. ago. The majority of network faults, including plenty of major cable breaks, tend to be fixed within. Follow our simple step-by-step instructions to get your problem sorted. 2. no phone connected) caused the speed to drop (especially uplink 3. Technically, You Have Damaged Openreach’s Infrastructure. (“Wait a minute! You said “don’t worry” – now you are trying to panic me!”) Not so. He will mark up for the maintenance dig. Therefore, anything in this blog from this point on should be read as hypothetical. Of course I'd have preferred to stay, why would we firstly join you and then actually renew our contracts. Crime and scams. We'll give you a 2-3 hour timeslot for your appointment, and your engineer can arrive at any time within this timeslot. Are you seeing slow speeds over WiFi ? Thanks Karl. After a few visits I got an switched on Openreach engineer who checked each section of the line. On 13th Nov a car crashed into the telegraph pole outside ourA competitive tender process has resulted in Openreach choosing the monitoring and analytics firm EXFO to supply optical test heads and test access switching, as well as monitoring, to help support the rollout of their 1Gbps capable Fibre-to-the-Premises broadband ISP network across the UK. NOTE: I only provide help on the forums and NOT via PM. Openreach, which is effectively responsible for maintaining BT ’s. If the existing 10mbps isn't working to standard, you could have a faulty line where Openreach would have to attempt to fix. Appointments are available between 7am-6pm Monday to Saturday. A few months ago I had a semi-frantic call from my wife saying our phones were dead and the cable was on the ground. The. Don’t worry. . Did the engineer arrive? Your fault ticket has not updated just yet. The engineer turned up just before 08:30am on Monday and as is usually the case with engineers, was a polite, friendly, and knowledgable chap. How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was resurfaced about 8 months ago. I'm furious. Any faults related to your main phone. wrote: Think openreach and sky need to communicate better with each other and the customer Unfortunately communication between Openreach and theirDo you agree with Openreach's 4-star rating? Check out what 21,050 people have written so far, and share your own experience. The fault is stated to be with my line and I don't need to be at home when OpenReach get off their gongas to fix it. At present Openreach is already on-target to. . It took us minimum of 1hr on the business one for them to actually agree to fix it (the router died 6 months in). Clear by 23. Fault response within 24 hours; £3. Level 4 is the highest level of care available and means Openreach will aim to fix any line fault within a 6-hour period on each requested phone line, regardless of weekends, bank holidays or working hours. Unhappy with Openreach work? Contact us. Within 48 hours of my contact, Openreach dispatched a new technician who told you there was no problem with the connection and got your landline up and running. My connection quality and overall speeds have been decreasing since the day I went live to the point my download is now 3mbps and upload 0.